Refund policy

Refund Policy

We want you to feel confident in your purchase. If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@recovernova.com with photos and a description of the issue.

Because our products are large, specialized, and often made to order, returns for reasons other than damage or defect must meet the following conditions:

• The item must be unused and in original packaging
• Return shipping costs are the responsibility of the customer
• A restocking fee of 15–25% may apply depending on the manufacturer
• The return must be approved in writing before shipping back

If a product is refused at delivery without prior authorization, all shipping and return fees will apply.

We are always here to assist and ensure you have a great experience with RecoverNova.